Airbnb welcome book template: what to include (+ free copy-and-paste version)
A good welcome book answers guests’ questions before they text you. It saves you time, prevents check-out mistakes and quietly earns better reviews. Here’s exactly what to include, plus a free template you can copy.
What to include in your welcome book
- A short, warm welcome. Two or three sentences. Guests skim, so save the story of the house for later.
- Wi-Fi name and password. The number one question. Put it at the top, and add a Wi-Fi QR code so guests can scan to join.
- Check-in and check-out. Times, how to get in, where to park, and a short check-out checklist.
- House rules. Keep them short, friendly and specific. See our house rules template.
- How things work. Thermostat, TV, hot tub, fireplace, coffee maker, washer: anything with a trick to it.
- Trash and recycling. Which bin, where, and which day it goes out.
- Local recommendations. Your genuine favorites for coffee, dinner, groceries and things to do. This is the section guests love most.
- Contacts and emergencies. Your phone number, a backup contact, local emergency number and the nearest hospital.
Free Airbnb welcome book template
Copy this into a document, replace the bits in [brackets], and print it, or paste it into a digital guidebook.
Welcome to [Property name]! Hi [Guest name], We're so happy you chose to stay with us. This guide has everything you need for a relaxing stay. Please take two minutes to read it when you arrive. WI-FI Network: [Network name] Password: [Password] CHECK-IN: [3:00 PM] [How to get in: lockbox location / door code / smart lock instructions] Parking: [Where to park, how many cars, anything to avoid] CHECK-OUT: [11:00 AM] Before you leave, please: - Load and start the dishwasher - Put used towels in [location] - Take trash to [bin location] - Lock the door and [return keys to lockbox] HOUSE RULES - No smoking inside - No parties or events - Quiet hours [10 PM – 8 AM] - Maximum [X] guests AROUND THE HOUSE - Thermostat: [location + how to use] - TV: [which remote, how to switch to streaming] - Coffee maker: [instructions] - Extra blankets & pillows: [location] OUR LOCAL FAVORITES - Coffee: [name] — [why you love it] - Dinner: [name] — [what to order] - Groceries: [name] — [distance] - Things to do: [hike / beach / museum] CONTACT Questions? Call or text [Host name] at [phone number]. Emergency: call [911 / 112 / 999]. Nearest hospital: [name, address]. Enjoy your stay! [Host name]
Printed binder vs. digital guidebook
Printed binders are nice to have, but guests often don’t find them, pages get stained, and every change (new Wi-Fi password, new door code) means reprinting. A digital guide lives at one link you can send before arrival — so guests already know how to get in — and you can update it in seconds.
Many hosts do both: a digital guide for the details, and a framed QR code by the door that opens it.
Tips from experienced hosts
- Send the guide link in your booking confirmation and again the morning of check-in.
- Use photos or short notes for anything unusual, like “the lock needs a firm push”.
- Keep rules positive: “Please take shoes off inside” reads better than “NO SHOES”.
- Review the guide after every few stays. If a guest asks a question, add the answer.